Ultimate Reader Support

We're here to help you get the most out of Ultimate Reader.

Need Help or Have Feedback?

Have questions, encountered an issue, or want to suggest a new feature? Reach out to our support team directly via email or check out our issue tracker.

Support Email: support@alidbc.com

Contact Support Team

Frequently Asked Questions

1. How do I import EPUB books into my library?

You can import books in three easy ways:

  • Tap the + icon in your library to select an .epub file from your device or Files app.
  • Import directly from Google Drive or open any EPUB link directly in Ultimate Reader.
  • Use the iOS / iPadOS Share Sheet from Safari or Mail to open any book in Ultimate Reader.
2. How does cross-device synchronization work?

Sign in using your Apple ID or Google Account. Your library metadata, reading position, highlights, bookmarks, and notes will automatically sync across all your registered iOS and iPadOS devices.

3. How do I restore my subscription on a new device?

Open Profile → tap Upgrade / Subscription → tap Restore Purchases at the bottom of the paywall screen. Your active subscription will instantly reactivate.

4. How do I delete my account and data?

You can permanently delete your account and all associated cloud data directly inside the app by going to Profile → Account Settings → Delete Account, or by emailing support@alidbc.com.

5. Supported Systems & Platforms

Ultimate Reader requires iOS 17.4 or later on iPhone, or iPadOS 17.4 or later on iPad.